Thursday, August 08, 2013

Assorted tech fails related to Copy.com

Lots of fail to go around today.

A. just tried to share some photos with her mother via Copy.com (disclosure: this is a referral link, because why not, although as you'll see I don't recommend using Copy much in its current state). Her mother's sole computing device in Taipei is an iPad.

Fail no. 1: Although the photo folder was shared with the email address that A.'s mom used to sign up, the folder is not accessible anywhere I can find via the iPad app UI. Blame goes to: Copy's developers, who either failed to implement sharing correctly or hid it behind some undiscoverable UI.

Fail no. 2: The Copy website's image viewer page crashes Safari on iPad. Blame goes to: the Copy developers for failing to test this configuration; the iOs browser developers, for implementing a crashy browser (note that current Chrome desktop doesn't crash, so WebKit/Blink alone is not to blame).

Fail no. 3: Downloading Chrome onto her mom's iPad reveals that the crash occurs again, so the crashing defect is with WebView, not Safari-specific wrapper code. On an even marginally more open OS, Chrome (and Firefox, and every other browser vendor) would be permitted to ship an alternative browser stack, and I'd probably be able to download a browser that wouldn't crash. Blame goes to: Apple's business strategy bosses, for being control freak jackholes.

Fail no. 4: Searching for "Copy.com" safari ipad crash on Google is annoyingly filled with garbage. Blame goes to: Google for failing to recognize that when I write "copy.com" in quotes, I really don't care about web pages that merely contain some subset of the segmented lexemes in that query*; also the leadership at Barracuda networks, who gave Copy a ridiculously search-unfriendly name for branding reasons, thus guaranteeing that tech support queries for their service would be frequently frustrated by the current generation of search engine technology. (Also pity all the future users, of any operating system, who need some help with a copying feature not related to Copy.com.)

Welcome to the "post-PC era", where your storage is in a cloud you can't access because your shit crashes and your ecosystem overlords prevent you from installing workarounds.


*To be more precise, for this search, Google does prioritize "copy.com" over web pages that contain "copy" and "com" or even "copy com" (with a space or other punctuation between the two words). The absence of useful results for this query is due to the fact that there's just no relevant content on the web. I just wish the result page would make it more obvious that Google doesn't think there's any good match for this query, and it's scraping the bottom of the barrel for some weakly related content, so that I could give up my search sooner.

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